When you interact with Flyt, you trust us to handle your personal information with care.  We will always be transparent about the ways in which we intend to use your personal information, and the choices and rights you have in relation to it.

This Privacy Policy explains how we collect, use, and store the personal information you provide to us in relation to your use of this website.  It explains what your legal rights are and how you can exercise them.  For example, how you can request a copy of the personal information we hold about you.

This Privacy Policy applies only to your use of this website (www.flyt.io).

Please take the time to read this Privacy Policy in its entirety and ensure that you understand it.  If you have any questions about anything contained in this policy, please write to us at the following address:

Flyt Limited

Elm Yard

13-16 Elm Street

London

WC1X 0BJ

Or send us an email: help@flyt.io

About us

This website (www.flyt.io) is managed and operated by Flyt Limited, a company incorporated in England and Wales under company number 08419148.  Our registered office is at Elm Yard, 13-16 Elm Street, London WC1X 0BJ.

When you are using this website, Flyt Limited is the data controller (referred to in this privacy notice as “we”, “us”, “our” or “Flyt”).  Flyt is registered as a data controller with the Information Commissioner’s Office and our registration number is Z5709720.

Flyt Limited is a wholly owned subsidiary of the Just Eat Takeaway.com group.

What personal information we collect about you

Personal information means any information that may be used to identify you.  For example, your name, email address or home address.

The types of personal information we collect about you depends on the nature of your interactions with us.  Most of the personal information we process is provided to us directly by you for the following reason:

  • You are contacting us, either by email or completing our contact us form, to ask us a question, seek further information about a job vacancy, or to make a complaint.

Depending on the circumstances, we might collect any of the following types of information:

Details about you

  • Name

  • Email address

Your interactions with us

If you contact us, either by email or completing our contact us form, we may collect and retain your contact details and your communication, for the purposes of handling and responding to your query, keeping records of communications, and improving our customer service.

Technical information

We may collect information about the device you use to access the website, including, where available, the device's unique device identifiers and operating system and mobile network information.

We may also collect information about the computer you use to visit the website, including session data and your Internet Protocol (IP) address for our legitimate business interests of system administration purposes. 

How we use your personal information

We can only use your personal information if we have a lawful basis for doing so.

This includes:

  • For our legitimate business needs (for example, to improve your interaction experience when using the website).  We may use your personal information to pursue legitimate interests of our own or that of third parties, but this is provided your interests and fundamental rights do not override those interests.

  • Responding to complaints or queries you have raised with us

  • Keeping a record of any communications between us and you, for example copies of emails and contact us forms

  • Complying with a legal obligation

  • Ensuring security and protecting our business interests

  • Detecting fraud, terrorism and unlawful activities

Who we share your personal information with

We may share your personal information with others in the following circumstances:

  • Where we are required to do so to comply with a legal or contractual obligation

  • Where we are required to do so to comply with the instructions of a government or regulatory body

  • To prevent illegal activity

  • To protect our business interests

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

We will never rent or sell your personal information to any other organisation or individual.

Transferring your personal information outside the European Economic Area (EEA)

We do not transfer your personal information outside the EEA.

How we keep your personal information safe

We have robust technical and operational security measures in place to protect your personal information against unauthorised access or unlawful use.

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a legitimate business need to know.  They will only process your personal information on our strict instructions, and they are subject to a duty of confidentiality.

We maintain internal policies and procedures regarding data protection and confidentiality to ensure that our teams are aware of and understand their responsibilities in relation to your personal information.

We have a robust procedure in place to deal with any suspected personal data breaches.  We will notify you and the Information Commissioner’s Office (ICO) of any breach within the specified timescales where we are legally required to do so.

You too can play a part in helping to keep your personal information safe.  This includes choosing strong passwords, being alert to any fraudulent emails that might appear to be from us (when they are not) and using suitable anti-virus software on your device.

How long we keep your personal information for

We carefully consider how long we keep your personal information for and only retain it for as long as is necessary to fulfil the purposes we collected it for.

To determine the appropriate retention period for personal information, we consider the type of information being processed, the purpose(s) for which it is being processed, and the potential risk of harm from unauthorised use or disclosure of that information.

In some circumstances, we may anonymise your personal information (so that it can no longer be attributed to you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We regularly review the information we hold and delete or anonymise it when we no longer need it.

Marketing

We do not use your personal information for the purposes of marketing.

Links to third-party websites and services

This website may include links to other websites and applications that are operated by third parties.  For example, if you click on the careers section on the website, you will be directed to a third-party website operated by Workable.

We do not have any control over these third-party websites and we cannot take any responsibility for any information you might give to them.

When you leave the website, we encourage you to read the privacy notice of every website you visit so you can understand how that website will collect and use your personal information.

Cookies

A cookie is a text file containing small amounts of information which is downloaded to your device when you access the website.

There are different types of cookies, but we only use “Strictly Necessary Cookies”.  As the term implies, these are cookies that are necessary for the administration and operation of the website.  They are essential for the website to function properly and to enable you to browse the website and access its features.

Your legal rights

We want to ensure that you are always in control of your personal information.

Part of this is making sure that you understand your legal rights. We have outlined these below, together with details as to how you can exercise them.

The right to access your personal information

You have a right to obtain confirmation that your personal information is being processed. You also have the right to request a copy of the personal information that we hold about you.

When you are requesting a copy of the personal information that we hold about you, we will endeavour to provide you with the information you have requested without delay and in any event, within one month of receiving your request.

There may be circumstances when we need to extend the time limit for responding to a request.  For example, if your request is complex or we receive a number of requests from you.  We will tell you if this is the case and keep you informed.

We will not usually charge a fee for complying with a request.  However, if a request is manifestly unfounded or excessive, or you request further copies of your data, we can charge a reasonable fee for the administrative costs associated with complying with the request.

The right to edit and update your personal information

It is important that the personal information we hold about you is accurate.

You have the right to request that your personal information is rectified if it is inaccurate or incomplete.

We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.

The right to request to have your personal information erased (also known as the ‘right to be forgotten’)

You have the right to have your personal information erased.  However, this is not an absolute right and it only applies in certain circumstances.  For example, the law may require us to keep some types of personal information for a specific period of time.

We will review each request on a case by case basis.

We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.

The right to restrict the processing of your personal information

You have the right to request the restriction or suppression of your personal information. However, this is not an absolute right and it only applies in certain circumstances.

When processing is restricted, we will continue to store your personal information but we will not use it. 

We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.  If we do not intend to comply with the request for restriction, we will inform you about the reasons for our decision.

The right to object to your personal information being used for direct marketing (including profiling) and processing for the purposes of scientific/historical research and statistics

We do not use your personal information for these purposes.

The right to data portability

You have the right to request that we provide you with certain information that you have provided to us in electronic format or to provide that information to another organisation.

We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.

The right to complain to a supervisory authority if you believe we have not handled your personal information in accordance with data protection laws

You can make a complaint or raise a concern about how we process your personal information by contacting us using the details set out below.

If you are not happy with how we have handled your complaint, or you believe that your data protection or privacy rights have been infringed, you have the right to complain to the Information Commissioner's Officer (ICO).  The ICO is the UK’s independent body established to uphold information rights.

Alternatively, you may choose to contact the ICO directly about your complaint, regardless of whether you have raised it with us first.

If you wish to exercise any of the rights outlined in this section, please write to us at the following address:

Flyt Limited

Elm Yard

13-16 Elm Street

London

WC1X 0BJ

Or send us an email: help@flyt.io

Please keep in mind that there are exceptions to the rights outlined above and although we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

Changes to our Privacy Policy

This privacy notice is Version 1.3 and was last updated in November 2020.

This Privacy Policy may change from time to time.  If it does, the most current version will always be available on this website.  Each time you visit this site, you should check this privacy notice to check that no changes have been made to any sections that are important to you.